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How do I lodge a complaint?
Parklane is committed to improving the service we deliver to our customers, therefore it is vital to gain feedback when your expectations have not been met. Please view our complaints procedure
here for details on how to lodge a complaint.
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Do you offer properties with bills included?
Yes, you have the option to take most of our 4+ bed properties with bills included. Where you rent an individual room within a shared house the bills are usually included: gas, water, electricity and sometimes council tax. Phone bills are not included however in some cases internet can be provided. Please contact our office for further details.
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Do you do credit checks?
In general, we do not run credit checks on tenants or potential guarantors - all our assessments for applications are done in house. If you cannot provide a guarantor, you can choose to go through a third party such as UK Guarantor or Housing Hand.In some cases, such as professional lets, you may be required to do a credit check through a third party referencing company.
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Can my parents pay for my rent?
Anyone can pay rent on your behalf. However, the legal responsibility lies with you.
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How long in advance do we need to book if we want to look at some houses?
We need 24 hours to inform current tenants of viewings on properties. To arrange a viewing just pop into the office, or call us on 0113 230 4949 or email the team at ls6@parklaneproperties.com to register your interest.
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Can I pay my rent when I receive my student loan?
We are a private company with no association to the Student Loans Company. When you apply to rent a property, if you wish to pay in line with your student loan payment dates, you will need to provide us with a copy of your student loan approval and the dates your student loan will be paid. We will do our best to arrange collection of your rent payments in line with these dates. If your student loan is not approved or delayed you will need to ensure payment is made as per the terms of your signed Tenancy Agreement.
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Why do you take the rent out on the 22nd when it is not due until the 1st?
It is essential that we have cleared funds in our account by the 1st day of the due date. This period usually allows us to collect rental payments to reach our account in time.
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How do I pay the rent?
Rent is payable by direct debit. A direct debit is a preauthorised payment under which an account holder authorises a bank to pay a fixed amount such as a rent payment or variable amounts (such as those called for in bills or invoices) directly to a landlord, for example, at regular intervals. Your rent will be collected automatically once this has been set up.
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How often do we have to pay rent?
Rent is paid in regular instalments in accordance with the terms of your Tenancy Agreement.
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Do you have any student 'halls' type of accommodation?
We do have a large student complex called the Triangle, details of which can be found on our website. Rooms can be rented individually or as a complete apartment of 5 or 6 bedrooms. www.triangle.parklaneproperties.com
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Do you have any houses where I can just rent one room?
Yes we have individual rooms to let within shared houses. In these you will have your own room, but will share communal facilities.
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In two or more bedroom properties, can more than one person live in the same room?
No, the price is per person in relation to the number of bedrooms in the house.
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Do we meet you at the property or do we need to come to the office for the viewing?
You can either come to the office and one of our negotiators will take you to the property, or you can meet at the property. You will be asked which you prefer when you book your viewing.
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Do you do viewings on Saturday?
Yes we are open for viewings on Saturdays from 10am to 5pm.
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What happens on the day I move in?
Details of what you need to do at the beginning of your tenancy are available on your StuRents account. You’ll also receive several emails in the run up to your tenancy with moving day information.
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Are all properties furnished?
Yes, all properties come furnished including kitchen appliances.
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How do I notify you of any problems with the property at the start of the tenancy?
An inspector will visit your property following the return of all of the keys from the previous tenants to record the condition of the property. You will also be issued with an inventory and Schedule of Condition which is a detailed list of all items and their condition throughout the property. You should check that all items listed on the inventory are present and are in the condition described on the inventory, record any damages and return the inventory to the office within 14 days. We will use this when you vacate your home at the end of the tenancy, so it is important to make sure it is returned to us.
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How do I go about registering the utility bills in my name?
Take a note of the meter readings and serial numbers and contact the utility provider to register the gas, electric and water in your name. We will also require a copy of this information.
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Can I decorate?
It may be possible for you to decorate certain rooms in houses. It is critical that you get written permission from the Manager at the office first. There will be obvious conditions such as ensuring that the decoration is done in a good workman like manner and make sure that paint doesn’t damage carpets or furniture.
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What is an Energy Performance Certificate?
This is a document that indicates how energy efficient and environmentally friendly the property is.
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What happens if something breaks down?
Small repairs and the day to day running of the property are the tenants responsibility, however in certain circumstances you may not be able to solve the problem and therefore we have instructed Hive Property Services to assist with these issues. Please visit our website and click ‘Maintenance Request.’ Hive will allocate the job on a priority basis and will e-mail you to confirm the job has been booked in.You will receive a further e-mail to confirm when a tradesman will be attending your property. Parklane will provide them with a set of your keys so you do not need to be present if it is not convenient.If you have an emergency maintenance issue outside of office hours, please call Hive on 0113 224 4610 for our emergency company who will deal with your request.However you will be charged for any call outs made which fall under the tenants responsibility or which are deemed unnecessary.
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Do I need a TV licence?
It is your responsibility to purchase a TV licence should you need it.
Here is everything you need to know about a TV licence.
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Who is responsible for changing light bulbs in my property?
This is the tenant’s responsibility and you should make sure all light bulbs are working when you leave the property.
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Should I take out contents insurance?
Yes, you are responsible for insuring any personal possessions within your property.
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Who is responsible for tending to my garden?
It is the tenant’s responsibility to tend to the garden. This includes maintaining the grass, hedges, weeding and generally keeping the garden tidy. If you do not maintain the garden to a satisfactory level then Hive have been instructed to maintain this for you and will charge you for this service. Hive will carry out a gardening round every 4-6 weeks throughout the growing season which is generally between April and the end of October.
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Are pets allowed?
If you wish to have a pet this will be referred to the landlord to reasonably consider the request.
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Can I put a lock on my bedroom door?
We understand the need for privacy however locks on internal doors create a whole series of issues so unfortunately in most cases we cannot allow this. If a lock is put on a door then it will be removed and the tenant will be charged for the removal and any damage to the doors.
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Do you provide kitchen utensils or do we need to bring our own?
Our properties are fully furnished, but we do NOT provide items such as kitchen utensils and bedding, therefore you will need to bring these with you when you move in.
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My neighbours are playing loud music all night and keeping me awake. What can I do?
Tenants are requested at all times to have respect and consideration for all residents within their property and their neighbours. They are requested to refrain from playing loud music and the use of abusive language/behaviour. We will speak to them but if the problem continues, you can also seek advice from Leeds City Council's Environmental Health dept. noise service.
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Is the internet installed?
This varies from property to property. Please enquire at our office.
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Can I leave the contract earlier?
Please contact a member of the lettings team if your circumstances have changed and you are looking to leave the contract early.
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Do you offer a Summer discount?
Generally we don't, but this very much depends on the particular house that you're interested in, please ask during the viewing.
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What happens if I fall into arrears?
If you are experiencing difficulties paying your rent don’t ignore the problem and hope it will go away. The sooner you let us know of any extenuating circumstances the quicker we can try and work with you. Please contact your Property Consultant to discuss the situation.
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Can I bring my own furniture?
To ensure that both health and safety regulations are maintained at all times, we request that tenants do not bring their own furniture or electrical goods into the property. All furniture or furnishings brought into the property must comply with the Furniture and Furnishings Safety Regulations and electrical goods should have been PAT tested (Portable Appliance testing). The Tenant is responsible for removal of any personal items at the end of the tenancy.
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Can I deduct my deposit from my last rent payment?
Unfortunately not as the rent and deposit are quite separate. The final instalment of rent is payable in full by direct debit.
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How long are the tenancy agreements for?
Please contact a member of the lettings team to discuss your requirements and the terms of your tenancy agreement.
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Can the final utility bills be paid out of the deposit?
No. If the bills are in the names of the tenants, it is the tenant’s responsibility to ensure the final utility bills are settled in full.
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Are there any administration fees?
Fees in lettings process: Fees you may be liable for during the tenancy. Parklane do not charge tenancy signing fees or upfront administration fees for letting properties. In some circumstances, a reasonable charge may be payable to cover actual costs incurred by the landlord or the agency: (1) If the tenant requests the Landlord or Agent to visit the Property because the Tenant has lost any keys/access and cannot get into the property or is otherwise locked out there will be a maximum charge of £35 (inc VAT) or the actual cost of the “out of hours” service invoice payable. (2) To reset any alarm (unless due to the fault of the Landlord or anyone for whom the Landlord is responsible) the Landlord or Agent reserves the right to charge a maximum of £50 or to cover invoice costs of an “out of hours” call out service. (3) If the Tenant requests the Landlord or Agent to re-advertise / re-let the Property (or part thereof) then the Tenant will be liable for the marketing costs, including £15 (inc. VAT) per viewing, £150 (inc VAT) for website/portal marketing costs and £50 (inc. VAT) for administration costs. (4) Where the tenant loses or damages a key/access card or fob replacements will be charged at £35 (inc VAT). (5) The Landlord or Agent reserves the right to charge interest at the rate of 3% per annum above the base rate of the Bank of England on any rent or other money lawfully due which is in arrears for more than 14 days after the day on which it became due (such interest to be paid both before and after any Court Judgment). Should it become necessary to submit a claim to the County Court, additional charges to cover all preparation and recovery costs and Court fees will be added to the claim.
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What should I do with the keys at the end of the tenancy?
You should return the keys to our office no later than 12 noon on the last day of your tenancy. If the keys aren’t returned, the new tenants will not be able to move in, so it is of major importance to return all keys within the allowed timescale. If a housemate is leaving early then please collect their keys before they depart. If your keys are not returned, you may be charged for the locks to be changed, or you may even have to pay to house the new tenants in a hotel until all keys have been returned – a hassle and expense that can be avoided with planning.
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Do I need to pay a deposit?
Yes a deposit is a returnable sum (subject to any charges for cleaning / damages) and the amount payable will depend on the specific property. The deposit will not need to be paid again should you choose to continue your contract with Parklane in the same property.
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What is the best way of paying the deposit?
The deposit is paid online as part of the tenancy application process via our property management system StuRents.
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When should I pay the deposit?
You should pay the deposit at the time of signing the Contract.
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How do I get my deposit back?
We will send you a deposit statement after the end of the tenancy and ask you to confirm your bank details so we can process a deposit refund. For additional information, visit the Unipol website and read '
A guide to moving in and out of properties' which includes useful guidance on how to get your deposit back
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Will I get my full deposit back?
We want to re-imburse your deposit in full so please make sure the property is returned to us in a condition that is clean, lettable and without damage, exceeding wear & tear. Cleaning and removal charges are the most common deductions made against deposits. Some housemates may depart early, leaving the remaining tenants to clean and clear the rest of the house. This can lead to a rushed job and monies being deducted for additional cleaning to bring the property back up to standard. Whatever you do, don’t have your moving out party the night before, it could be very costly!!!
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When can I expect to receive my deposit?
The deposit will be returned following expiry of the Tenancy (and the return of the keys) subject to any deduction that the Landlord is entitled to make from it. Payment of the deposit or any balance of it will usually be made within 10 working days of the Landlord and the Tenant agreeing the allocation of the deposit. Please refer to the terms of your Tenancy Agreement for further details.
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Who looks after my deposit?
The deposit is safeguarded by the following scheme: mydeposits which is administered by: Tenancy Deposit Solutions Ltd, 1st floor, Premiere House, Elstree Way, Borehamwood, Hertfordshire, WD6 1JH. Phone: 0333 3219401. Web: www.mydeposits.co.uk Email:
info@mydeposits.co.uk
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How is my deposit paid back?
The deposit will be paid directly into your bank account upon completion of the deposit return process. Please provide us with your bank details.
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Do you do credit checks?
Not usually, although we do require most tenants to have a guarantor. This needs to be someone that is a UK resident, a homeowner and fully employed.
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How can I ensure I receive all my post after the tenancy has ended?
You need to ensure that all your forwarding addresses are provided to all necessary sources e.g banks, insurance, credit card, utility companies. You don’t want new tenants knowing all of your personal details so the easiest way to do this is through Royal Mail's 'Home Redirections Service' (www.royalmail.com) to forward mail from your old address to your new one. You will not be able to re-enter the property once your tenancy has ended so make sure this is done a few weeks in advance.
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What if I am unable to provide a guarantor?
If you do not have anyone who can act as a guarantor, please speak to a member of the lettings team and we will see if any alternative arrangements can be made.
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I am an International student and my parents live abroad so I am unable to provide a guarantor. What can I do ?
Please talk to a member of the lettings team to discuss making alternative arrangements.
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What agreements do I need to sign?
You would need to sign a Tenancy Agreement. Once signed, the Contract is legally binding on all parties and you are liable for rental payments for the full period of the Contract. Please speak to a member of the lettings team if you require any further information regarding the Agreement.
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How do I ensure I get the keys?
In order to fulfil our requirements, each tenant needs to complete the application process on StuRents, including any required guarantor information and supporting documents, complete a Direct Debit mandate and pay the deposit and rent. Please note this must be done for all tenants under a joint Tenancy Agreement. Once this process is complete, we can issue keys to you on the day your tenancy starts.
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